Gift Wrapping

Gift wrapping is complimentory and available at checkout.

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 Gift Certificates

Gift certificates are available at both Judith Ann Jewels and Judith Ann Jewels Online (judithannjewels.com). Gift certificates are offered in preselected amounts and can be added to the shopping cart at any time.

You must have an account created to use your certificate. You will be prompted at checkout for your unique certificate number. The amount will be deducted from the order total. A remaining balance will be available from the certificate if the balance is not met at purchase and will be available for purchases at a later time.

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 Registration

You must register if you plan to make purchases at Judith Ann Jewels Online (judithannjewels.com). Registration is easy, and it's free. Registration automatically enrolls you in our Judith Ann Jewels rewards Program where you can earn valuable discounts towards merchandise. Simply click my account/sign in at the top of the pages, then select the create new account button. You will asked to fill out your contact information along with a password.

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 Lost Passwords

From the login page, type in your username, then click "please email me my password". Within minutes, you should receive your password via email.

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 Account Center

Once you have successfully logged into your account, you access your account profile by clicking on the my account link at the top of any page. The account center allows you to view your current profile information such as username, password, billing/shipping address, and telephone/email. You may modify this information by clicking on the modify profile button. The account center also contains your order history and reward point balance. Simply click on the corresponding buttons associated with each category of the account center to view the details.

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 Returns And Exchanges

Returns and exchanges are available on all full priced merchandise only and must be postmarked within 10 days of receipt. Returns and exchanges are not available for promotional and sale merchandise. Returns are not available for special order merchandise. All sale items are final sale.

Special Order Merchandise: Returns (refunds on credit card) are not available for special order merchandise.
Exchanges/Store Credit Only.

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 Shipping Guidelines

Return shipping fees are the sole responsibility of the customer. If you are located locally, you may return the merchandise at our retail location. If returning merchandise from online to the retail store, please include all receipts.

Shipping and handling charges are non-refundable.

Please send all returns and exchanges to:

Judith Ann Jewels Online Returns
4721 Westheimer Rd.
Houston, TX 77027 USA

Simply follow the instructions on the invoice included with your package. Securely pack and seal the return merchandise and invoice in an appropriate shipping box or envelope, and send back to us using an insured service to the above address. (This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves).

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 Credit Card Refunds/Adjustments

A refund will be credited to your credit card once the package arrives back to us and inspection of the merchandise has passed. This generally takes 1-2 business days from the time we receive the return. If the item is returned on Friday, final inspection will resume the following Monday.

For exchanges, price adjustments to your credit card will be applied once the package arrives back to us and inspection of the merchandise has passed. This generally takes 1-2 business days from the time we receive the return. If the item is returned on Friday, final inspection will resume the following Monday.

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 Contact Information

Judith Ann Jewels (Retail Store)
4721 Westheimer Rd.
Houston, Texas 77027

Business Hours:
Monday-Friday: 10AM-6PM CST
Saturday: 11AM-5PM
Sunday: CLOSED

Phone: 713-871-1074
Fax: 713-871-1731
E-Mail: customerservice@judithannjewels.com

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